Family Experience & Enrollment Coordinator

Part-Time Evenings & Weekends

Ambition Performing Arts Inc. | Airdrie, Alberta

At Ambition Performing Arts, we are not just registering students for classes. We are helping children build confidence. We are helping families find belonging. We are raising tomorrow’s leaders through the arts.

As we continue to grow, we are looking to add 2 to 3 exceptional people to our Family Experience Team.

This role is ideal for someone who loves people, thrives in a fast-paced environment, and understands that exceptional customer experiences are built through relationships, consistency, communication, and follow through.

At APA, we believe families are not looking for “just another activity.” They are looking for a place where their child feels safe, seen, encouraged, and connected. This role helps create that experience from the very first interaction.

Some people are naturally gifted at making others feel welcome. They remember names. They notice nervous parents. They follow up when others forget. They communicate with warmth and confidence. They solve problems before they become frustrations. They genuinely care about people.

We are looking for those people.

ABOUT THE ROLE

This is a part-time evenings and weekends position supporting our front-end family experience, enrollment, communication, and lead follow up systems.

This role is much more than answering phones or processing registrations. This position helps guide families through the decision-making journey by building trust, creating connection, and helping them feel confident choosing APA for their child.

You will help create the atmosphere, communication, and experience our studio is known for while supporting the systems that help our programs continue to grow.

RESPONSIBILITIES INCLUDE

• Welcoming families and students into the studio
• Guiding prospective families through classes, programs, and registration options
• Following up consistently with leads, trial students, and current families
• Creating personalized and positive interactions with families
• Helping families overcome questions, concerns, or uncertainty with confidence and empathy
• Assisting with enrollment, student accounts, and communication systems
• Supporting recital, events, performances, and busy studio evenings
• Helping maintain an organized, professional, and welcoming environment
• Responding to inquiries with warmth, urgency, and professionalism
• Supporting retention through relationship building and exceptional customer care
• Helping create a “wow” experience that families want to tell others about

HOURS

• Part-time evenings and weekends
• Additional hours available during peak seasons and special events
• Busy seasons include August through October and recital/performance periods

THE RIGHT PERSON FOR THIS ROLE

You might be a great fit if you are:

• Warm, welcoming, and people-focused
• Organized and detail-oriented
• Naturally proactive and solution-focused
• Comfortable following systems and communication processes
• Calm under pressure in busy environments
• A strong communicator both in person and digitally
• Energized by children, families, and community
• Someone who follows through consistently
• Able to balance empathy with professionalism and confidence
• Motivated by helping people say “yes” to opportunities that improve their lives

BONUS POINTS IF YOU HAVE

• Experience in customer service, hospitality, recreation, education, arts, or administration
• Experience with lead follow up or sales systems
• Experience working with children or families
• A love for dance, music, theatre, or the arts
• Confidence with technology and communication systems
• Experience in a fast-paced service environment

ABOUT APA

For over 23 years, Ambition Performing Arts has served thousands of families through dance, music, drama, leadership, and mentorship programming.

Our mission is simple:

Raising tomorrow’s leaders through the arts.

We believe:

• Relationships matter
• Dance lessons teach life lessons
• Families deserve to feel seen, valued, and supported
• Kids deserve positive role models
• Excellence is a choice
• Consistency builds trust
• The arts have the power to change lives

We are proud to provide a safe, innovative, and family-first environment where ambitions grow.

WHAT WINNING LOOKS LIKE IN THIS ROLE

• Families feel welcomed, supported, and cared for
• Leads are followed up with consistently and professionally
• Trial families convert into long-term members
• Communication is timely, organized, and relationship-driven
• Families feel known, not processed
• The front-end experience reflects the gold standard of the APA culture
• Families stay because of the relationships built here
• Team members support each other and contribute positively to studio culture

THIS ROLE IS NOT FOR SOMEONE WHO

• Dislikes fast-paced environments
• Avoids communication or follow up
• Waits to be told what to do
• Struggles with organization or follow-through
• Sees customer service as “just answering questions”
• Gets overwhelmed easily by people-focused environments
• Is uncomfortable asking for commitment or helping families make decisions

THIS ROLE IS FOR SOMEONE WHO

• Loves helping people
• Finds joy in making children and families feel welcome
• Understands that relationships drive growth
• Wants to be part of something meaningful
• Believes details and consistency matter
• Wants to grow personally and professionally
• Understands that exceptional experiences create loyal families
• Believes businesses grow through trust, service, and community

If this sounds like you, we would love to hear from you.

Please submit your resume and a short video introduction telling us why you feel you would be a great fit for the APA family.  No phone calls please.

Imagine a world where people wake up every morning inspired to grow leaders, deliver excellence, and make a big impact in the world.

That’s what we do, and we need your help.

At Ambition Performing Arts Inc, (www.ambitionarts.com.com), we mentor tomorrow's leaders through the performing arts, we teach life lessons through classes in dance, music and drama, so they can become great people who are stewards of their community and the people around them, they can make an impact and change the world. We are looking to hire a superstar Music Teacher to join our team and help APA be a guide to those who choose excellence.

This is not your typical teaching job. Our passionately engaged A-Team works together, with intense collaboration. The culture is fast-paced. We consider our work our “art” and strive for excellence in everything we do. 

If inside you’re saying “Hell Yeah!” please continue…

Our new Music Instructor will expand the IMPACT of the APA brand by going arm-in-arm with our families, community and Ambition A-Team to create and implement emotionally engaging classrooms, opportunities, performances and results while delivering customer service through EXCELLENT organization and reliability!

You are the SUPERSTAR we are looking for if…

• You are HUNGRY & EAGER to learn, grow & become #BetterEveryDay
• You are flexible and resilient when faced with rapid-fire demands on your attention.
• You are often described as caring and a great listener by your friends and family.
• You aren’t afraid to voice your own opinions to make something better.
• You find it easy to empathize with others.
• You enjoy helping people and meeting their needs in creative ways.
• You are proactive, forward-thinking, and “think on your feet.”
• You have high standards for your work.
• You are a highly motivated self-starter and a quick learner.
• You have a “figure it out” attitude about any new project or task you haven’t done before.

What you will do:

This job includes teaching music lessons on a weekly basis, preparing students for exams/competitions/performances, providing student feedback both on-the-spot and through bi-annual report cards, communicating with parents and team members on a regular basis, and attending studio rehearsals and events.

Role must-haves include: Ability to teach syllabus, experience with RCM and similar syllabus is a plus. Candidates must have excellent, organization, effective verbal and written communication, creative and flexible teaching style, and an enthusiastic and warm approach with students.

We only hire career-minded, long-term employees who have stand-out work ethic and desire to grow. This role is not for a short-term placement or someone not looking to grow inside our company.

Help APA and the A-Team with a variety of special projects related to customer service, sales, and marketing. There will be PLENTY of opportunities to learn and grow.

No day will be the same… You certainly won’t be bored!

If this is you then fill in your application here in the job posting then go here to submit the second step in the application process.

APA gives me a place where I can walk in each day and know that I am valued and heard. This is a place where individuality, creativity, and kindness is rewarded and celebrated!

I love that APA allows me to work to my student's strengths and give them the room to grow.

My goal is to create safe spaces that allow my students to be exactly who they need to be, and celebrate their unique gifts. I love that my APA family helps me work toward this goal and pushes me to always implement it :)

I believe that no child should ever be unable to accomplish their dreams due to what they cannot control and APA works with me to make sure this is not an obstacle for any student. The inclusivity and family first dynamic that I see here every day makes me want to work harder and harder for those around me and my students.

I am incredibly grateful to all that APA has taught me, and I look forward to continuing to grow with this amazing team!

Paige, employee

This business is like no other in the dance industry. 

As educators, we work day in and day out to help build better futures for our students, their families, and the community through the arts. 

As a team, camaraderie runs deep and teamwork really does make the dream work. You can always find a shoulder to lean on or a helping hand - or two, or three.   

As servants, we are dedicated to setting a higher standard for service and actively seek ways to go above and beyond, and adapt to the ever changing needs of the community.

As a business, we are committed to providing meaningful work and long term career development of employees, while fostering personal growth and creating space for individuals to live a full life. 

Our values cover our walls, and we don’t just talk the talk, we also walk the walk. We challenge ourselves to learn more and be better every day. 

Working for APA isn't a job or a career, it's the adventure of a lifetime. If you want to be held to a higher standard and grow in ways that you can't imagine, then this is where you should plant your seed. 

Adrianne, employee

Imagine a world where people wake up every morning inspired to grow leaders, deliver excellence, and make a big impact in the world.

That’s what we do, and we need your help.

If so, we’ve got your perfect place for you.

At Ambition Performing Arts Inc, (www.ambitionarts.com.com), we mentor tomorrow's leaders through the performing arts, we teach life lessons through classes in dance, music and drama, so they can become great people who are stewards of their community and the people around them, they can make an impact and change the world. We are looking to hire a superstar Dance Instructor to join our team and help APA be a guide to those who choose excellence.

This is not your typical teaching job. Our passionately engaged A-Team works together, with intense collaboration. The culture is fast-paced. We consider our work our “art” and strive for excellence in everything we do. 

If inside you’re saying “Hell Yeah!” please continue…

Our new Dance Instructor will expand the IMPACT of the APA brand by going arm-in-arm with our families, community and Ambition A-Team to create and implement emotionally engaging classrooms, opportunities, performances and results while delivering customer service through EXCELLENT organization and reliability!

You are the SUPERSTAR we are looking for if…

• You are HUNGRY & EAGER to learn, grow & become #BetterEveryDay
• You are flexible and resilient when faced with rapid-fire demands on your attention.
• You are often described as caring and a great listener by your friends and family.
• You aren’t afraid to voice your own opinions to make something better.
• You find it easy to empathize with others.
• You enjoy helping people and meeting their needs in creative ways.
• You are proactive, forward-thinking, and “think on your feet.”
• You have high standards for your work.
• You are a highly motivated self-starter and a quick learner.
• You have a “figure it out” attitude about any new project or task you haven’t done before.

What you will do:

This job includes teaching dance lessons on a weekly basis, preparing students for exams/competitions/performances, providing student feedback both on-the-spot and through bi-annual report cards, communicating with parents and team members on a regular basis, and attending studio rehearsals and events.

Role must-haves include: Ability to teach syllabus, experience with RAD, Al Gilbert, ADAPT and Acro Arts is a plus. Candidates must have excellent, organization, effective verbal and written communication, creative and flexible teaching style, and an enthusiastic and warm approach with students.

We only hire career-minded, long-term employees who have stand-out work ethic and desire to grow. This role is not for a short-term placement or someone not looking to grow inside our company.

Help APA and the A-Team with a variety of special projects related to customer service, sales, and marketing. There will be PLENTY of opportunities to learn and grow.

No day will be the same… You certainly won’t be bored!

If this is you then fill in your application here in the job posting then go here to submit the second step in the application process.

APA has been a place for me to grow and flourish into someone I am proud of. Not only is it my second home, but a place where lifelong friendships and memories are made. I’m blessed to have been given the opportunity to be a part of a great team of amazing staff who are more like a family. Working together to lift each other up and encouraging each other to put our best foot forward. I have grown both professionally and personally from my experiences at APA and appreciate the opportunities I have been given to be the best at what I do. 

Alexa, employee

Ambition Performing Arts is more than a studio, it is a family-centred organization not just for the students, but also for the staff. They go above and beyond for their families, caring for each student and recognizing the power of the arts to invigorate their lives, and give the teachers and staff the tools to make connections with each student. Each student matters more than just being a dancer, actor, or musician; we take the time to understand who each child is, what they're passionate about, and how we can empower them through the arts. My time spent at APA has allowed me to grow exponentially in my teaching and self-development, as they want each person who walks through their doors to grow where they are planted, recognizing how we can become 1% better every class. Through innovative studio practices, Ambition Performing Arts raises the barre in what we can expect from our arts educating studios. 

Emily, employee